Privacy Policy

Last updated: February 11, 2026

At NeoVPN, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our VPN service and website.

1. Information We Collect

We collect minimal information necessary to provide and improve our service:

• Account Information: When you create an account, we collect your email address and encrypted password. We do not store passwords in plain text.
• Payment Information: Payment processing is handled by third-party payment processors. We do not store your credit card numbers or banking details.
• Usage Data: We may collect aggregate, anonymized data such as connection timestamps and bandwidth usage to maintain service quality. This data cannot be used to identify individual users.

2. Information We Do NOT Collect

We maintain a strict no-log policy. We do NOT collect or store:

• Your browsing history or the content of your internet traffic
• DNS queries made while connected to our service
• Your originating IP address when connected to our VPN servers
• Connection logs that could link your identity to your online activity
• Any information about the applications, services, or websites you use while connected

3. How We Use Your Information

The limited information we collect is used solely for the following purposes:

• To create and manage your NeoVPN account
• To process payments and manage your subscription
• To provide customer support and respond to your inquiries
• To send important service-related notifications (e.g., security alerts, service updates)
• To improve our service quality and performance

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our service (e.g., payment processors, email services), subject to strict confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, regulation, or valid legal process. However, due to our no-log policy, we have minimal data available to disclose.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• AES-256 encryption for all VPN connections
• Encrypted storage for all account data
• Regular security audits and vulnerability assessments
• Strict access controls for our internal systems

6. Cookies and Tracking

Our website uses minimal, essential cookies to ensure proper functionality (e.g., session management, login status). We do not use third-party tracking cookies or advertising trackers. You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our website.

7. Data Retention

We retain your account information for as long as your account is active. If you choose to delete your account, we will permanently remove your personal data from our systems within 30 days, except where retention is required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@neovpn.com.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@neovpn.com
• Website: www.neovpn.com